Privacy Policy for DBKK Online

01 Introduction

dbkk online is committed to protecting the privacy of every person who uses our platform. We understand that when you share your personal information with us, you are placing trust in how we handle it. That trust is something we take seriously — not just because we are required to by law, but because it is the right way to operate.

This Privacy Policy explains in plain language what personal data dbkk online collects from you, the purposes for which we use it, the circumstances under which we may share it with others, and the rights you have in relation to your own information. We have written this policy to be as clear and straightforward as possible, because we believe you deserve to understand exactly how your data is being used.

If you have any questions about this policy or about how dbkk online handles your data, you can contact our support team at any time via live chat or at [email protected].

02 Data We Collect

dbkk online collects personal data in several ways — directly from you when you register or use the platform, automatically as you interact with our services, and occasionally from third parties where necessary for verification or compliance purposes.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

dbkk online uses your personal data only for legitimate, defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected.

• To create and manage your dbkk online account, including identity verification and age checks.
• To process deposits, withdrawals, and betting transactions in BDT.
• To provide customer support and respond to your queries or complaints.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To improve the dbkk online platform based on how players use it — for example, identifying features that are confusing or underused.
• To send you promotional communications about dbkk online offers, where you have opted in to receive them.
• To monitor responsible gaming indicators and intervene where a player may be showing signs of problem gambling.

We will never use your data to make automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review of that decision.

04 Legal Basis for Processing

Every time dbkk online processes your personal data, we do so on one of the following legal grounds:

• Contract performance — processing is necessary to provide the services you have signed up for, including account management, bet processing, and payment handling.
• Legal obligation — processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests — processing is necessary for dbkk online's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights.
• Consent — where we rely on your consent, such as for marketing communications, you have the right to withdraw that consent at any time by contacting [email protected] or updating your account preferences.

05 Data Sharing

dbkk online does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors — to facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods.
• Identity verification providers — to confirm your age and identity as required by our compliance obligations.
• Fraud prevention services — to detect and prevent fraudulent activity, money laundering, and other financial crimes.
• Regulatory and law enforcement authorities — where we are legally required to disclose information, for example in response to a court order or regulatory investigation.
• Technology and hosting providers — companies that provide the infrastructure on which dbkk online operates, under strict data processing agreements.

All third parties with whom dbkk online shares personal data are required to handle that data in accordance with applicable data protection standards. They are not permitted to use your data for their own purposes beyond what is strictly necessary to perform the service they provide to dbkk online.

06 Cookies and Tracking

dbkk online uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without stopping use of the platform.
• Analytics cookies — help dbkk online understand how players navigate the platform, which pages are most visited, and where users encounter problems. This data is aggregated and anonymised where possible.
• Preference cookies — remember your settings and preferences, such as language or display options, so you do not have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the dbkk online platform. We do not use third-party advertising cookies or cross-site tracking technologies.

07 Data Retention

dbkk online retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data is retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction and betting records are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for two years from the date of the interaction.
• Technical and usage data collected via cookies and server logs is typically retained for up to 13 months.

When data reaches the end of its retention period, dbkk online securely deletes or anonymises it so that it can no longer be linked back to you as an individual. If you request deletion of your account before the end of a mandatory retention period, we will restrict processing of your data to the minimum necessary to meet our legal obligations.

08 Security Measures

dbkk online takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data in transit between your device and dbkk online is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest, including payment references and identity documents, is stored in encrypted form.
• Access to personal data within dbkk online is restricted to staff who need it to perform their job functions, and is governed by strict internal access controls.
• Our systems are monitored continuously for suspicious activity, and we conduct regular security reviews.
• In the event of a data breach that poses a risk to your rights, dbkk online will notify affected users and relevant authorities in accordance with applicable legal requirements.

09 Your Privacy Rights

As a user of dbkk online, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.

We aim to respond to all data rights requests within 30 days. In complex cases we may extend this by a further 60 days, and we will notify you if this is necessary. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

10 Minors

dbkk online is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on dbkk online or provided us with personal data, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.

Age verification is a mandatory step in the dbkk online registration process. We take our obligations in this area seriously and actively monitor for indicators that an account may belong to a minor.

11 Changes to This Policy

dbkk online may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date shown at the top of this page.

For material changes that significantly affect how we use your personal data, we will notify registered users via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically so you are always aware of how dbkk online handles your information. Continued use of the platform after an update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how dbkk online handles your personal data, please get in touch. Our team is available around the clock and will respond as quickly as possible.